Sit Less and Move More: A pilot multi-component randomised controlled trial among UK call agents
Oral Presentation B6.5
DOI:
https://doi.org/10.14288/hfjc.v14i3.525Keywords:
Physical Activity, Sedentary Behaviour, Workplace, Intervention, PilotAbstract
Background: Call centres workers spend up to 90% of their workday seated, often in prolonged periods (≥30 minutes) which can be detrimental to health, wellbeing and productivity. Purpose: To pilot a multicomponent intervention to sit less and move more, with (SLAMM+) and without (SLAMM) height-adjustable workstations, in contact centre call agents. Methods: Agents were individually randomized to SLAMM or SLAMM+ in this 10-month pilot trial. A mixed-methods evaluation assessed response, recruitment, retention, attrition and completion rates, adverse effects, trial feasibility and acceptability, preliminary effectiveness on worktime sitting, and secondary (cardiometabolic, wellbeing and work-related) outcomes. Intervention components were informed by formative research and underpinned by the COM-B model. Results: Intervention phases were mostly acceptable, though fluctuating call volumes impacted fidelity. Fifty-nine agents (68% female, 30.9±11.6 years) completed baseline. High staff turnover negatively impacted retention and completion rates. Agents ranked individual feedback, education sessions, and emails as the most important components for sitting less and moving more. The multicomponent intervention with height-adjustable workstations has potential to reduce total and prolonged sitting time at work over 3 and 10-months. More strategies are warranted to promote physical activity. Conclusions: Both interventions were mostly acceptable and feasible for promoting a reduction in total workday sitting time. The demonstrated findings will help prepare for a future randomized controlled trial designed to assess the effect of the interventions. Funding: Liverpool John Moores University, Research Institute of Sport and Exercise Sciences.
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Copyright (c) 2021 Abigail S. Morris, Rebecca C. Murphy, Nicola D. Hopkins, Paula D. Watson, David Low, Genevieve N. Healy, Charlotte L. Edwardson, Brendan Collins, Hannah Timpson, Sam O. Shepherd, Madeleine Cochrane, David Gavin, Lee E.F. Graves
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